Frequently Asked Questions
1. How do I get my password?
All passwords are emailed to the email address you provided when you set up your account. Check your email. If you can’t find the password, check your spam folder and/or make sure you entered the correct email address.
2. How do I know when my registration is complete?
Make sure you submit your order after reviewing it. After submitting your order you should be directed to a page with an order number at the top. At the bottom of this page you should see a tab for “printable invoice”. Print the invoice and mail it in with a check. Spots are not reserved and registration is not complete until payment is received.
3. Where do I send the payment?
Checks should be mailed or hand-delivered to Monte Vista High School, Attn. David Matley. If you have registered close to the date of the camp your payment should be hand-delivered. Students cannot participate in the camp if we have not received payment before the start of the first day.
4. How do I make changes to my registration?
When you log into your account on the website you will be able to view your orders and make any changes to your account. To change classes click on the “registrations” option. You will be able to change classes or even camps as long as space is still available. If you want to change from half day to full day or vice-versa you will need to cancel your original registration and re-sign up for a half day or a full day.
5. Can I cancel my registration?
Yes, you may cancel your registration at any time for any reason and receive a full refund up until June 1st. However, there are no refunds after June 1st.
6. What classes do you recommend?
For students in middle school I recommend public speaking and parli debate. For students in high school I recommend any other class besides public speaking.
7. When do I receive a confirmation of my order?
If you have completed your order on the website you should receive an email confirmation. Your order will show up on your account as "pending". Once we have received payment your order status will be changed to "completed" and you will receive another email with details about the camp.
8. Where does my child go on campus when they arrive at Monte Vista?
We have an orientation and registration between 8:30-9:00 am on the first morning of each camp. Registration will take place in front of the Monte Vista Theatre and orientation will take place inside the Theatre. At this time students will be informed of their classroom number and they will meet their instructors.
9. Are parents allowed to watch?
Parents are allowed to watch only at our tournament on the last Friday. Parents are not allowed to be in the classrooms during the camp. The people allowed on campus during the camps (with the exception of the tournament) are employees registered and fingerprinted with the District and students enrolled in the camp.
10. What is the medical release form and how do I submit it?
The medical release form is our emergency card for each student. This form can be found on the front page of our website. Please fill it out and submit it online. You do not need to print out the medical release form.
11. How do I get on the carpool list?
Email exactly what information you would like to appear on the carpool link to dmatley@aol.com. The information will then be posted on the website. The institute does not arrange carpools. We only post the information.
12. What is the special schedule for the tournament on the last Friday?
The last Friday of each camp we run a tournament for all of the events. Students are expected to arrive at Monte Vista by 8:15 am. The first round begins at 8:30 am. Two more rounds will follow with the final round and lunch beginning at 11:30 am. Awards and a raffle follows lunch and students will get dismissed by 2:00 pm.
13. Is it possible to get a receipt or tax id?
Your receipt is available when you sign in to your account and go to past orders. Our tax id is: 68-0273221
For any other questions please email Mr. Matley at the following email address and he will get back to you as soon as possible: dmatley@aol.com.
